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eBusiness Strategy |
Vision of Electronic IPO Pakistan
We will offer all our customers effective and attractive electronic service options
and have electronic systems that improve the running of our business. We see the
e-patents Office having: a large proportion of electronic input from our customers:
- e-filing of applications
- e-renewals
- e-correspondence
- e-payments
electronic processing within the Office:
- electronic document and case management
- on-line search
- dynamic and comprehensive intranet services
on-line customer services:
- registers and file inspection
- on-line search
- integrated web site/central enquiry unit
- dynamic and comprehensive web services
- intelligent/ context sensitive advice and guidance to deal with the majority of
normal enquiries
- self-management of registers
full electronic output for our customers:
- electronic search and examination reports
- e-correspondence customers/ applicants
- e-publishing/web publishing
e-communication with Government Departments,
e-consultation in support of the policy making process
Priorities
Our main priority and challenge now is to implement internal process automation.
The major step is the move away from using paper case files to electronic case files
- from using paper as the record medium to using electronic records. An important
driver is the need to give our customers on-line file inspection.
We will continue to improve the search tools available to our examining staff.
We want to make our information services as widely available as possible as they
have a global customer base. This means having the official registers for patents,
design, Trademarks and copyrights available as retrievable databases on the Internet.
Internet enquiries for patents
and trade marks will continue to be improved and expanded.
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